Where can I find information about my Shortfall (GAP) Insurance policy?

There is currently a pause on the sale of new BMW Motorrad Shortfall (GAP) products. This pause does not affect previously purchased policies. 

If you would like to make a claim or need to file a complaint for an existing policy, please contact: 

GardX: 020 3941 5490/ support-bmwmotorradprotect@gardx.co.uk / details in your policy wording document if you purchased your BMW Motorrad Shortfall (GAP) policy after 1 Jan 2021.
Mapfre: 0330 400 1515/ gapclaims@mapfre.co.uk/ https://claims.mapfre.co.uk/ if you purchased your BMW Motorrad Shortfall (GAP) policy prior to 1 Jan 2021.